Q: A friend was recently laid off and is struggling. Can they set up a payment plan with you? (January 2015
We will work with members and most of the time we can set up payment arrangements to pay their bill over time. A payment arrangement is a list of one or more payments of a specific amount that will be paid on a certain date. Once the arrangements are recorded, the account won’t be disconnected as long as the arrangement is kept. The key is to give us a call first so we can work with you. If an account gets disconnected, a security deposit could be required, disconnect and reconnect fees will apply and your credit will be impaired with us. All these things can be avoided by a simple phone call prior to disconnect. We can also direct members to agencies like Community Action Partnership (CAP) to see if they qualify for any assistance in paying their bill.