It is the Member's responsibility and the Cooperative’s recommendation that the Members monitor their usage on a daily basis. Clearwater Power Company will provide low balance and disconnection notification but cannot guarantee that all notification or messaging will reach Members prior to disconnection. Members may choose to be notified by text message and/or email. Members must provide a working cell phone number and/or e-mail account to receive notices. Clearwater Power Company will send low balance notifications when a Pre-Pay balance has dropped below $20.00. Pre-Pay accounts will not receive a monthly bill. Clearwater Power Company will provide 24-hour access to usage information online at Clearwater Power or with the SmartHub mobile app, and by phone. Member Service Representatives will also be able to provide this information during normal business hours.
