Member Services Representative I

Job Details



End Date

Job Description

This position is responsible for managing a large amount of inbound and outbound phone calls with excellent customer service skills. Also provides accurate and timely updates to the member database and billing system, and all additional duties associated with member payments, account management and member education.

Must have excellent verbal and written communication skills along with a high degree of accuracy and attention to detail. The successful candidate will work in a collaborative, team-oriented work environment with a high degree of respect, trust and accountability and maintain a high level of member satisfaction. Will also be able to work effectively with a variety of people under difficult circumstances. Must be proficient in Microsoft Office applications and possess a thorough knowledge of general office practices and procedures.  This position reports to the Director of Member Services and offers a competitive salary and benefits package. Minimum of a high school diploma/GED and at least five (5) years’ work experience in a related position is required.

Equal Opportunity Employer

We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees. We prohibit unlawful discrimination or harassment on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic to the extent protected by federal, state, or local laws. This policy against harassment or discrimination extends to coworkers, contractors, and vendors. We have a strict no-retaliation policy. We prohibit retaliation against individuals who report harassment or discrimination, or who participate in investigations into such conduct. Violations of any of these policies could lead to disciplinary action.